PH EMBASSY CONDUCTS CUSTOMER SERVICE

TRAINING FOR ITS PERSONNEL

PHNOM PENH, 20 March 2019 - In line with its continuing goal to deliver efficient/effective consular and assistance-to-nationals services to Filipino citizens in Cambodia, personnel of the Philippine Embassy in Phnom Penh actively participated in a customer service training facilitated by Ms. Nicky Enriquez, an acknowledged people relations expert and one of the most sought-after HR practitioners in Cambodia, held at the Consular Section of the Embassy on March 09, 2019.    

“As humans, we have the ability to be better tomorrow than yesterday,” Ms. Enriquez, who currently serves as Chief Human Resource Officer of the Royal Group of Companies of Cambodia, said.

Ms. Enriquez underlined the significance of active listening and empathy when interacting with clients. The training module consisted of lectures and simulation exercises on improving the customer experience of those availing of the Embassy's services.

“Our monthly client feedback platform consistently shows that more than 90% of the Embassy's clients are satisfied with our services," Ambassador Christopher B. Montero noted. "However, as public servants, it is our duty to serve Filipinos in Cambodia not only in an efficient and effective manner, but also with a customer-friendly and empathetic disposition, especially our clients who are in dire situations,” he concluded. END